Our Solutions

Everything You Need to Win on CX

Six integrated solutions. One unified ecosystem. Built to transform every customer interaction into measurable growth.

Contact Center Solutions

Enterprise-grade inbound & outbound call center infrastructure

Deploy a fully managed, scalable contact center powered by Vicidial. Handle thousands of concurrent calls with intelligent routing, real-time monitoring, and deep analytics.

Predictive dialing
IVR & call routing
Real-time dashboards
Call recording

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CRM Solutions

Unified customer data and sales pipeline management

Manage every customer relationship with EspoCRM — a flexible, open-source CRM platform tailored to your business processes, sales cycles, and support workflows.

Lead & pipeline management
Custom workflows
Sales automation
Reporting & analytics

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Customer Support

Omnichannel support that delights customers at every touchpoint

Deliver consistent, fast, and empathetic support across every channel — email, chat, phone, and social — with unified agent desks and SLA tracking.

Ticket management
SLA tracking
Agent performance
Customer satisfaction scores

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WhatsApp Business

Engage customers on the world's most popular messaging platform

Connect with your customers where they already are. Automate conversations, send proactive notifications, and manage WhatsApp at scale through Chatwoot.

Bulk messaging
Chatbot automation
Template messages
Multi-agent inbox

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Lead Generation

Fill your pipeline with qualified, conversion-ready prospects

Combine outbound calling, digital campaigns, and CRM intelligence to generate, qualify, and nurture leads that convert into loyal customers.

Outbound campaigns
Lead scoring
Nurture sequences
Pipeline reporting

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AI Automation

Intelligent automation that scales your CX without scaling headcount

Deploy AI-powered bots, smart routing, and automated workflows that handle repetitive tasks — freeing your team to focus on high-value customer interactions.

AI chatbots
Smart routing
Workflow automation
Sentiment analysis

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Not sure which solution fits?

Book a free consultation and we'll map the right CX stack to your business goals.

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Solutions — CONVECX | Customer Experience Services

Everything You Need to Win on CX

Contact Center Solutions

CRM Solutions

Customer Support

WhatsApp Business

Lead Generation

AI Automation

Not sure which solution fits?